Terms of Service
Terms of Use
Nancy Callen
These Terms of Use govern access to and purchases made through the Nancy Callen website. By browsing the website or placing an order, you agree to be bound by the provisions below.
1. General Definitions
For the purposes of this document:
Consumer means an individual purchasing products for personal use and not for business purposes.
Online Agreement refers to any contract concluded through electronic communication without physical interaction between parties.
Right of Withdrawal means the statutory right allowing a consumer to cancel an eligible purchase within the legally prescribed period.
Cooling-Off Period refers to the legally defined timeframe during which cancellation is permitted.
Nancy Callen refers to the entity operating the online store under this brand name.
2. Business Details
Store Name: Nancy Callen
Operating Entity: To be completed by store owner
Registered Address: To be completed by store owner
Customer Support Email: support@nancycallen.com
Registration Information: To be completed by store owner
3. Applicability of These Terms
These Terms apply to all product listings, offers, and purchase agreements made through the Nancy Callen website.
Customers are provided the opportunity to review these Terms before completing checkout. If any provision is found to be unenforceable, the remainder of the Terms shall continue in full force.
Where additional product-specific conditions apply, those conditions will be clearly communicated at the time of purchase.
4. Product Presentation and Availability
Nancy Callen aims to display product descriptions, measurements, and images as accurately as possible. However:
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Colors may vary depending on device screens
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Minor design differences may occur due to manufacturing processes
All products are subject to availability. Nancy Callen reserves the right to withdraw or amend offers before an order is confirmed.
Prices displayed include the product price but exclude any import duties or taxes that may apply in the customer’s country.
5. Order Acceptance
An agreement becomes binding only after the customer receives an order confirmation email.
Nancy Callen reserves the right to cancel or refuse an order before confirmation in cases such as:
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Obvious pricing errors
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Suspected fraudulent activity
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Inventory discrepancies
6. Right of Withdrawal and Returns
Consumers may return eligible products within 30 days of delivery, provided the item:
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Has not been worn or used
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Is undamaged
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Is returned in original packaging with tags attached
Items purchased under a Final Sale promotion (40% discount or more) are excluded from returns, refunds, and exchanges. This exclusion is clearly stated prior to checkout.
7. Return Shipping and Refunds
If a return is approved:
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Return shipping costs are the responsibility of the customer
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The product may need to be returned to an international fulfillment facility
Refunds are processed within 14 days after receipt of the returned item or valid proof of return shipment.
Outbound standard shipping costs may be included in the refund where legally required.
8. Exclusions from Withdrawal
The right of withdrawal does not apply to:
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Sealed items that cannot be returned for hygiene reasons once opened (such as intimate garments or earrings)
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Products clearly marked as Final Sale
9. Pricing and Corrections
Nancy Callen reserves the right to correct pricing mistakes, typographical errors, or inaccuracies in product information prior to order confirmation.
Price adjustments may occur if required by applicable legal obligations.
10. Product Conformity
Nancy Callen guarantees that delivered products correspond reasonably to their description and meet standard quality expectations.
Statutory consumer protection rights remain unaffected.
11. Delivery
Orders are processed and shipped with reasonable care.
Delivery timelines are estimates and may vary depending on international shipping conditions. In case of significant delays, customers will be informed within a reasonable timeframe.
12. Payment Terms
Full payment is required at the time of checkout unless otherwise specified.
Accepted payment methods are displayed during the purchase process.
Nancy Callen may suspend or cancel orders in the event of payment irregularities or fraud concerns.
13. Customer Service and Complaints
For questions, concerns, or complaints, customers may contact:
Inquiries will be handled within a reasonable period.
14. Governing Law
These Terms are governed by the laws applicable in the country where Nancy Callen is legally registered.
Mandatory consumer protection laws applicable in the customer’s place of residence remain in force.
15. Modifications to These Terms
Nancy Callen reserves the right to revise these Terms periodically.
Updated versions will be published on the website. Continued use of the website after updates constitutes acceptance of the revised Terms.
16. International Fulfillment Notice
Nancy Callen works with international logistics partners.
Orders and approved returns may therefore be shipped to or from locations outside the customer’s country. Return instructions are provided only after formal approval.
17. Promotional Campaign Notice
SALETYPE Promotion:
This promotion remains valid until DATE. After this date, pricing and availability may change without prior notice.