Shipping Policy
Shipping & Delivery Policy
Nancy Callen
Nancy Callen is committed to processing and delivering orders in a careful and timely manner. This policy explains how shipments are handled, what timelines apply, and which responsibilities rest with the customer.
By placing an order, you agree to the terms below.
1. Order Preparation
Orders are processed after successful payment verification.
Standard processing time is 1–3 business days. During periods of increased demand, preparation times may extend slightly.
Once your order has been dispatched, you will receive a confirmation email including tracking information.
2. Delivery Timeframes
After dispatch, estimated delivery is typically 5–14 business days.
As products are shipped internationally, delivery may require additional time depending on destination and logistics conditions. In some cases, shipping may take up to 30 business days due to:
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Customs inspections
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International carrier delays
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High seasonal demand
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Cross-border transport conditions
Delivery within this timeframe is considered normal and does not qualify as non-delivery, refund eligibility, or grounds for chargebacks.
If your order has not arrived after 30 business days, please contact customer support for assistance.
3. International Shipping Notice
All orders are shipped directly from international fulfillment facilities.
By completing your purchase, you acknowledge that:
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Orders originate from overseas warehouses
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Transit includes international carriers and customs procedures
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Approved returns must be sent back to the designated international location
4. February Seasonal Advisory
International logistics networks may experience temporary disruption during February due to the Chinese New Year period.
During this time:
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Warehouses may operate at reduced capacity
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Dispatch times may be delayed
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Delivery may extend by approximately 4–5 additional weeks
Orders placed during this seasonal window are subject to these temporary extensions. By ordering during this period, customers accept the possibility of longer processing and shipping times.
5. Shipping Costs
Nancy Callen provides free standard shipping on all orders.
No additional shipping charges are applied at checkout, regardless of order value or destination.
6. Tracking Information
Customers receive:
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An order confirmation after checkout
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A tracking number once the order has been shipped
Tracking information allows customers to monitor shipment progress online. Updates may occasionally be delayed during customs processing.
7. Customs, Duties & Taxes
Import duties, taxes, or customs charges may apply depending on the destination country.
These charges are determined by local authorities and are the responsibility of the customer.
Customs-related delays or fees do not qualify for refunds, disputes, or cancellations.
8. Circumstances Beyond Our Control
Nancy Callen cannot be held responsible for delivery delays caused by:
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Customs inspections
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Government actions
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Carrier disruptions
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Severe weather
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Force majeure events
We make reasonable efforts to meet estimated timelines, but delivery dates are not guaranteed.
9. Customer Support
For shipping inquiries or delivery assistance, please contact:
We aim to respond in a timely and professional manner.
10. Acceptance of Shipping Terms
By placing an order with Nancy Callen, you agree to this Shipping & Delivery Policy in addition to our Terms of Use and Return Policy.