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Frequently Asked Questions
Everything you need to know before you order — and our promise to make every order right.
Free U.S. Shipping30-Day ReturnsSecure CheckoutLoved by 12,000+ women
Is shipping really free?
Yes — every order ships completely free today, with no minimum spend. Your parcel is fully tracked, and we email your Track & Trace code within 24–72 hours of ordering so you always know exactly where it is.
How long will my order take?
Orders are processed within 1–3 business days. Most deliveries then arrive within 5–9 business days. You'll receive a tracking link by email the moment your order ships.
How do I know it will fit?
Every product page has a detailed size guide. If you're between sizes we recommend sizing up for the most comfortable fit. Still unsure? Email us and we'll help you choose — and if it isn't right, returns are easy and stress-free within 30 days.
What is your return & exchange policy?
You have a full 30 days from delivery to return your order. Simply email support@nancycallen.com with your order number and the reason, and we'll guide you through every step. Refunds are issued to your original payment method.
Is my payment secure?
Absolutely. Checkout is fully encrypted and processed through trusted, secure providers. We accept Shop Pay, Apple Pay, Google Pay, Visa, Mastercard, American Express and PayPal.
How does the Stack & Save discount work?
Add more, save more — Buy 2 get 15% off, 3 get 20%, 4 get 25%, and 5+ get 30% off. Mix and match across the entire store; the discount applies automatically at checkout.
Can I change or cancel my order?
If you need to make a change, contact us within 24 hours of ordering and we'll do everything we can before it leaves our warehouse.
Something isn't right with my order — what now?
We're here to make it right. Email support@nancycallen.com and we'll arrange a replacement or refund quickly. Your satisfaction is always guaranteed.
How can I reach you?
Our friendly support team is available 7 days a week at support@nancycallen.com and typically replies within 24 hours.












